Shock for customers: online banking of BKS Bank for days!

Shock for customers: online banking of BKS Bank for days!

On July 10, 2025, there were considerable disorders in BKS Bank internet banking, which also affected the Oberbank and the Bank for Tyrol and Vorarlberg. According to information from 5min , many customers who could not log into their online portals. The BKS Bank informed on its website that online banking would soon be available again and apologized for the inconvenience that have existed for several days.

The problems resulted from a system update that was carried out last weekend. Since the beginning of the week, users have been complaining of failures that have also been recorded on the Allestrungen.at platform. During the failure, the bank referred to alternative options for carrying out banking transactions such as access to the app, the customer service center and the self-service zones (SB zones).

Removal of the disorders

like the Kleine Zeitung have now been resolved, so that all banking services are available again. The app access served as an intermediate solution during the disorder and enabled customers to continue their banking transactions at least to a limited extent.

The bank stated that all systems are now stabilized and the service is fully functional again. Nevertheless, many customers are dissatisfied with the disorders that have occurred. Some of them reported on the difficult situation in which important payments and transfers via the Internet bank could not be made.

consequences for customers

The effects of such IT disorders should not be underestimated. According to by ferber-langer , IT disorders and service problems with banks can have drastic consequences. These range from delays in building finance to problems in the granting of extinguishing permits to dunning procedures for borrower.

Especially in construction finance, such disorders can have serious consequences, for example by delaying with the processing of withdrawals. This means that borrower cannot pay for purchase prices on time, which results in further costs in the form of default interest and possibly a construction stop. Buyers from real estate could also experience disadvantages, for example through provision interest if loans are called up late.

Overall, it can be seen that the past few days have been challenging for many bank customers. The BKS Bank and the affected banks are working intensively to regain and ensure that such disorders can be better avoided in the future.