Bank99 Customers without access: Maintenance work leads to problems!

Bank99 Customers without access: Maintenance work leads to problems!

From April 18 to 21, 2025, there will be extensive maintenance work at Bank99 that will affect all customers. During this time, access to online banking and the associated apps will not be possible. This means that customers cannot carry out any account status queries or issue payment orders. The bank plans this measure to integrate the online banking of the former ING customers into the Bank99 system.

The maintenance work begins on April 18 at 2 p.m. and end on April 21 at 7 a.m. There are some restrictions in payment transactions during this period: 95% of checking account customers can continue to make payments to a limited extent, but credit cards will not be affected by these changes. Customers are asked to take care of cash in good time, since Internet payments are not possible with the debit card.

information and recommendations

The bank99 has emphasized that no account will be blocked during the maintenance work, and customers were already informed about the upcoming changes in February. In addition, a special information page is made available to communicate all the necessary details. Customer service is available from Monday to Friday, also on Easter Monday, from 8 a.m. to 6 p.m.

In addition, the bank99 warns of possible phishing attempts during this period. Customers should never have sensitive data such as passwords inquired by phone or open uncertain emails. Before completing online transactions, it is advisable to check the sender address to avoid fraud.

safety instructions for online banking

The Federal Security Information Technology (BSI) security also provides general security tips for online banking. This includes the use of a complex and safe password as well as the regular review of your own account movements. Customers should ensure that you only access your bank via HTTPS and make sure that the URL and the security certificate match.

In addition, it is advisable to log off after each session and delete the cache. Users should be aware that TANs (transaction numbers) are used to release online transactions, and these should be dynamic and limited in time. Security measures such as an encrypted WLAN connection and setting a limits for daily money movements can also contribute to safety.

Overall, the maintenance work at Bank99 is a necessary measure to make future functionalities such as Google Pay and Apple Pay accessible to all customers. These features should be available after completion of the work and improve the user experience in online banking.