Deutsche Telekom IT: Revolutionizing the customer experience with the latest technology!

Deutsche Telekom IT: Revolutionizing the customer experience with the latest technology!

Deutsche Telekom IT recently announced that it is using the Dynatrace software solution to comprehensively optimize its digital services and increase customer satisfaction. These measures are part of a larger strategy to create an innovative ecosystem of digital services focused on customer needs.

The focus is on the development of two central applications: OneApp and OneShop. The OneApp allows users to keep track of their data consumption, contracts and invoices, while OneShop bundles Telekom's e-commerce activities. Using Dynatrace, IT receives valuable insight into the performance of these applications and can identify and resolve potential disruptions early. This ensures a consistently positive and trouble-free user experience.

Partitioning the digital landscape

With the use of Dynatrace, Deutsche Telekom IT has made significant progress in the last six months. “Our customers’ expectations are high,” says Mamta Bharti, Digital Platform Owner B2C. "Thanks to Dynatrace, we were able to reduce our Mean Time to Resolution (MTTR) by 65 percent. This increase in efficiency has helped us keep our services stable and give us more time to develop new innovations."

A notable achievement was improving the fan experience during UEFA EURO 2024. The initiative to offer unlimited data via OneApp resulted in over two million users signing up. This led to a surge in OneApp downloads and stability of the application despite high demand. This demonstrated how important Dynatrace's role in performance monitoring was, as the IT department received immediate feedback on the performance of the systems.

Use of innovative technologies

App stability and accessibility increased by over eight percent, achieved by managing more than five million mobile services. This proactive approach helped IT teams resolve issues quickly and ensured that users never experienced disruption.

The company itself is focused on providing high-quality solutions and plays a crucial role in the group's digital transformation. Deutsche Telekom IT is active in several countries and employs almost 10,000 people who have extensive technical knowledge and experience. Because the digital future depends not only on the best technology, but also on the quality of the service offered to customers.

In a digital world where users expect fast and reliable services, Deutsche Telekom IT's partnership with Dynatrace shows how important it is to use the latest technologies to meet these demands. The progress that has been made recently is a testament not only to the performance of the IT department, but also to continuous training, innovation and the pursuit of excellence.

For more information about the current use of Dynatrace and its impact on Deutsche Telekom IT, see the current reporting on www.presseportal.de.