FSW customer service available again: Quick help for Viennese!

FSW customer service available again: Quick help for Viennese!

The FSW customer service in Vienna is fully functional again after a technical failure that affected telephone accessibility. The disruption temporarily prevented inquiries from being received via the central number 01/24 5 24. As a temporary solution, the FSW IT experts made it possible for users to clarify their concerns via health advice 1450. FSW Managing Director Susanne Winkler thanked the IT employees and colleagues at 1450 for their quick support in this difficult situation ots.at reported.

Reopening of customer service

From now on, FSW customer service can be reached again on the usual telephone number 01/24 5 24 daily from 8:00 a.m. to 8:00 p.m. The employees offer individual and comprehensive advice for Viennese people who need support. Last year, an impressive 232,660 calls were answered and around 130,000 people were helped to navigate difficult life circumstances, such as fsw.at revealed. Susanne Winkler emphasized that the needs of the customers are always the focus of advice.

The FSW is an essential contact point for Viennese in emergencies and actively helps to improve the quality of life through professional support. The employees are available not only by telephone, but also in personal consultations or by email, offering a wide range of support. Last year they carried out around 53,000 needs assessments and recorded a large number of applications for support, which underlines the central role of the FSW in Vienna's social landscape.