Hamburg's digital services: Support of digital spots on site!

Hamburg's digital services: Support of digital spots on site!

In Hamburg, the authorities have strengthened their efforts to facilitate access to digital services. According to current information, over 200 online services are now available that are offered by the city. These range from the registration of a vehicle until the application for a daycare voucher, everything conveniently from home. Despite these progress, however, less than a quarter of the Hamburgers use these digital offers. To increase this number, the city fathers and mothers have launched a new initiative.

In the coming days, so -called digital spots in the Europa Passage, an important shopping center in downtown Hamburg, will offer support. These experts show the citizens how they can show themselves digitally, which is a prerequisite for the use of many online services. Previously, users must first have their ID card unlocked, which is a hurdle for many.

Efficient solutions for administration

Financial Senator Andreas Dressel from the SPD describes the initiative as a "win-win situation" for the citizens and the administration. He explains that this digital services can save the passage to office, which saves both time and resources. "We want to increase the efficiency gain for administration," said Dressel. In an accompanying campaign entitled "Hamburg-Digital for you", it should be actively promoted that more people use the city's online services.

At the same time, District State Councilor Alexander von Vogel emphasized that it is important to continue to offer personal assistance. For those who do not want to or cannot use the digital route, local contacts are available to answer questions and solve problems. This combination of digital and personal services is intended to ensure that no one gets lost in the process of digitalization.

However, efforts to digitize in Hamburg have not been completed. New online services are added every month, which increases the need to train and support citizens accordingly. The government parties therefore want to further promote the use of digital administrative services by law to ensure that more Hamburgers can benefit from the advantages of these digital offers.

However, there was also criticism. The CDU has signaled that the city's existing customer centers are not optimally set up to help citizens booking appointments online. Many experience difficulties in what the acceptance of digital platforms could reduce. These challenges show that digitization is progressing, but many measures are still necessary to reduce the barriers and motivate users to participate.

For a full overview of the online services offered and further information about the digital spots, interested parties can visit the city's official websites, As reported www.ndr.de.

Digitization is an indispensable part of everyday life today, and the city of Hamburg has set itself the ambitious goal of offering all citizens a simple and accessible way to do their administrative matters online. With the approach of combining both digital and personal services, the city could be on the best way to get closer to this goal and at the same time increase the efficiency of the administration.