Exchange Christmas gifts afterwards: Rights and tips for Steirer!

Exchange Christmas gifts afterwards: Rights and tips for Steirer!

In the high season of Christmas purchases, confusion about the rights of consumers often arises if gifts do not meet expectations. In Styria, people spend an average of 310 euros on Christmas presents, with many recipients facing with exchange and returns after the holidays. According to the consumer protector Bettina Stiefwieser from the Styria Chamber of Labor, it is important to clarify the return conditions before buying, because inpatient trade is usually an exchange of the dealer. There is only a 14-day right of return for online purchases, such as A frequent misunderstanding concerns the terms "warranty" and "guarantee". The guarantee ensures consumers to receive a deficiency -free product - a period of two years applies to movable things. If a deficiency occurs within the first twelve months, this is already available when buying. In contrast, a guarantee is a voluntary performance of the manufacturer, which usually offers longer protection periods. Customers should make sure to read the conditions of the guarantee closely, as they are often bound to requirements. The law firm Sedlacek also indicates the importance of cashabouts, since these serve as proof of claims.

exchange conditions

The exchange of gifts remains a sensitive topic, since retailers are not obliged to take back products voluntarily. However, many shops offer extended exchanges during and after Christmas until the end of January, which can be an advantage for buyers. It is important that these regulations are confirmed beforehand. Further valuable information concerns online purchases: Here, there have been returns since receipt of the goods within 14 days, but there are exceptions for personalized or already used products. In order to avoid misunderstandings, it is advisable to find out about the corresponding conditions in advance and to leave packaging and labels undamaged. Information on legal requirements and rights is essential for consumers, especially at Christmas time to avoid unpleasant surprises.