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Exchanging Christmas presents: How to do it correctly!
Find out how to exchange gifts and use return rights in online and brick-and-mortar stores.
Exchanging Christmas presents: How to do it correctly!
The Christmas season has its pitfalls, especially when it comes to presents! While many are happy about the festive presents, there are also those who struggle with unwanted presents. What should you do if the Christ child brought the wrong presents or even the same presents several times? An exchange could be the solution! But the options vary greatly depending on where and how you shopped. According to APA-OTS, there is a statutory right of withdrawal of 14 days for online purchases. This means that you can return the goods without any problems as long as you stick to the deadline.
In stationary retail, however, there is no general right to return or exchange. Here it is crucial that you agree on an exchange option with the store in advance. It is recommended that such regulations be recorded in writing on the receipt or invoice. It is also important to keep the original packaging, as many retailers will only accept returns in this form. Even if online shops are often generous with longer return periods during the Christmas season, this does not apply to platforms like eBay Kleinanzeigen, where the rules are different, as Biallo.de reports.
What to pay attention to
When purchasing online, the 14-day cancellation period usually begins with receipt of the goods. Dealers must inform their customers about these deadlines. If you do not do this, the deadline will be extended to up to one year and 14 days! If the cancellation instructions are incorrect, building financing could even be revocable years later. For services, the right of withdrawal no longer applies as soon as the provider has fully provided the service. That's why it's important to clarify your return policy before purchasing to avoid unpleasant surprises!