Exchange of Christmas gifts: How to proceed!

Exchange of Christmas gifts: How to proceed!

Laimgrubengasse 10, 1060 Wien, Österreich - Christmas time has its pitfalls, especially when it comes to gifts! While many are happy about the festive giving, there are also those who fight with unwanted gifts. What to do if the Christ child has brought the wrong or even the same gifts? An exchange could be the solution! But the possibilities are very different, depending on where and how you bought. According to APA-OTS, there is a legal right of withdrawal of 14 days for online purchases. This means that you can easily return the goods as long as you stick to the deadline.

In stationary trade, on the other hand, there is no general right to return or exchange. Here it is crucial that you agree with the business in advance. It is recommended to record such regulations in writing on the receipt or the invoice. It is also important to keep the original packaging, since many retailers only accept the return in this form. Even if online shops are often generously with longer return patients in the Christmas season, this does not apply to platforms such as eBay classified ads, where the rules look different, as Biallo.de reports.

what you should pay attention to

When buying online, the 14-day cancellation period usually begins with the preservation of the goods. Dealers must inform their customers about these deadlines. If you do not do this, the deadline is extended to up to a year and 14 days! In the event of incorrect cancellation instructions, construction financing could even be revoked years later. In the case of services, the right of withdrawal is no longer necessary as soon as the provider has performed its performance in full. Therefore: Before the purchase, be sure to clarify the return rights to avoid unpleasant surprises!