Exchange of Christmas presents: rights and deadlines for consumers!

Exchange of Christmas presents: rights and deadlines for consumers!

After the holidays on December 27, 2024, it is time for many Austrians to exchange gifts that do not meet the desired expectations. However, inpatient trade, however, it is important to know that there is no legal exchange of exchange for gifts. According to ORF Carinthia , many retailers are ready to show goodwill, especially after they have previously communicated special return guidelines. As a rule, consumers have to hope that the business will be ready even after the holidays.

rights when buying online

In the case of online shopping, however, things look different. In most cases, consumers have a right of withdrawal that enables them to undo the purchase within 14 days of receiving the goods. This also applies to gifts that may have been delivered too late. If a gift does not arrive in time for Christmas, consumers still have the opportunity to make use of their rights and return the goods, as Tagesschau.de reported.

Another focus is on responsibility for return costs. As a rule, consumers have to bear the costs themselves, unless dealers voluntarily offer a free return option. To make the transaction easier, the goods should be returned in the original packaging. In online trading there are often generous return patients that go beyond the legally prescribed 14 days, especially during the holidays when many dealers make special offers.