Exchange gifts: tips for the quiet time after Christmas!

Exchange gifts: tips for the quiet time after Christmas!

After the big rush for shops and online shops for the purchase of Christmas gifts, the next trend is exchanged shortly after the holidays: gifts are exchanged and vouchers are redeemed. There are some important points to consider for consumers. According to today.at, exchanging in stationary trade is not regulated by law; Here the dealer has to act out of goodwill, while on online purchases there is a right to exchange within 14 days, unless it is personalized articles or tickets.

It is particularly important to take the invoice with you when exchanging. In the case of gifts that have a defect, however, one can insist on guarantee, which means that the dealer is obliged to repair defects that existed free of charge at the time of purchase or to replace the product. This applies up to two years after the purchase. In order to avoid misunderstandings, experts recommend notification of defects in writing and enrolled to the dealer, so today.at.

rights of the voucher holder

With the popularity of gift vouchers, the questions about the rights of the voucher holders also increase. Entrepreneur.de points out that a voucher is legally a certificate that can be valid for goods and services for up to 30 years. However, companies can shorten this period under special circumstances. It is advisable to redeem vouchers as soon as possible, because if the company goes insolvent, vouchers lose their value.

There are also many legal framework to consider in relation to the redemption of vouchers. The Munich Higher Regional Court has clarified that a redemption period of one year is not permitted; Instead, the deadline should be designed longer and fair for the consumer. Despite the legal complexity, there are often goodwill regulations that enable return or exchange. Consumers should therefore always read carefully the general terms and conditions in which such conditions are often stipulated.