U-railway confusion: Defective doors ensure test of patience in Vienna!

U-railway confusion: Defective doors ensure test of patience in Vienna!

The Viennese U2 Viennese U2 has recently struggled with a variety of disorders that are due to the new, automatic platform doors. These doors, which were installed between the Karlsplatz and Seestadt stations, often do not work properly and thus delay the departure of the trains. An attentive subway driver summed up the situation with a humorous announcement: "Dear passengers, the journey continues. This remark delighted the passengers and was shared by the Instagram page "Viennese everyday spoeters". The causes of these problems lie in the delay when opening the glass doors, which leads in particular to impatient passengers to open them violently, which tightens the situation, as well as oe24.at reported.

measures to improve the situation

In order to clear out the misunderstandings of how the doors work, new information stickers were installed. These stickers inform the passengers with the inscription "Door opens automatically" that the doors do not have to be opened manually. In addition, the Viennese lines use announcements and social media to inform passengers about the concern and to make them aware of the automatic functions, which has already led to an improvement. According to meinzirk.at , the measures have an effect, which is reflected in a noticeable decrease in disorders.

The combination of humorous speeches and effective information strategies shows that the Viennese lines are trying to improve the user experience and to minimize the inconvenience through technical errors. The satisfaction of the passengers remains an important concern for the company in view of these challenges, while users continue to patiently wait for a complete functionality of the newly installed technology.