China flight of the United Airlines reverses: Pilot forgets Pass

China flight of the United Airlines reverses: Pilot forgets Pass

An United Airlines-Boeing 787, which was supposed to fly from Los Angeles to Shanghai, had to reverse last weekend after one of the pilots had flown without a passport. This was shared by the airline CNN in a message.

Details of the incident

The flight UA 198 started on Saturday, March 22nd, around 2 p.m. local time of Lax, with 257 passengers and 13 crew members on board, and was on the way to China's largest city. About two hours after the start, the plane turned and was redirected to San Francisco, where it landed around 5 p.m., as the website reported.

reactions of passengers

"The pilot didn't have its passport on board," said United in the message. "We organized a new crew to bring our customers to their goal in the evening. The passengers received food vouchers and compensation." The flight with the new crew started around 9 p.m. and landed in Shanghai for about six hours.

yang Shuhan, a Chinese passenger on board, reported CNN that she heard the pilot's "very frustrated voice" about the Intercom, who said that he had "forgot" his passport. After landing in San Francisco, Yang received two meal vouchers worth $ 30, which she redeemed in a Japanese Restaurant at the airport for a meal. She also submitted a compensation request on the United website, where she was informed that she can expect an answer within 14 working days.

difficult return trip for passengers

The travelers from Hangzhou, in East China, was on the way back from a business trip. After arriving in Shanghai at 0:43 a.m. on Monday, she had to drive another two and a half hours, which she left exhausted. Although the unexpected delay confused her work plans on Monday, Yang said that she appreciated the pilot's "honesty". However, many of their fellow passengers expressed their displeasure and described the situation on a speaker, China's Instagram-like platform, as "outrageous" and "speechless". A popular post from another Chinese passenger received over 10,000 likes and asked: "How can someone make a big mistake in the job?"

consequences of the delay

The disorders were not only limited to UA 198: the passengers of the return flight etc. from Shanghai to Los Angeles were also affected because the arrival aircraft arrived late. A business traveler from Shanghai, who wanted to remain anonymous, reported that his flight to LA was also late for about six hours, which forced him to change his ticket to reach a connecting flight. "I'm pretty frustrated," said the person immediately after landing in Lax late on Sunday night. "Because of the delay, I have to change all my plans for Monday, which is really uncomfortable."

Comment from experts

"It's pretty embarrassing (for United)," said Shukor Yusof, founder of the Endau Analytics, a consulting firm for the aviation industry, to CNN. He added that the mistake for a global airline was "unacceptable" and showing a "lack of discipline". United is one of the largest airlines in the world that promotes 140 million people annually to over 300 destinations on six continents, according to the company's website.

Shukor noted that the “intellectual ability” could be expensive in this incident of the airline, especially if the cost of the kerosene that they had to let go before the detour and the compensation for passengers.

additional incidents and security concerns

While a number of aircraft accidents with US airlines have raised security concerns in recent months, the recent incident with United is "more of a protocol problem," said Shukor. Just last week, an Orthodox Jewish passenger filed a lawsuit against the airline because he accused that a united pilot had violently removed him from a toilet while constipating his genitals during a flight from Tulum, Mexico, to Houston.

In the meantime, United was criticized by a mother from New Jersey, who traveled and asked with her "medically complex" son to remove whose breathing tube before departure. Your TikTok video for the incident has received over 1.3 million views.