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Meidlinger demands reimbursement for missing postal deliveries
A man from Meidling demands 784.96 euros back from the post office after 3,000 flyers were not distributed. The postal service sees the case as closed. Find out more about the incident.
Meidlinger demands reimbursement for missing postal deliveries
In a remarkable incident in Vienna, a resident of Meidling pointed out a serious error by the post office. The man informed the responsible authority that around 3,000 advertising folders had not been distributed to the respective households. This not only resulted in a missed advertising opportunity, but also caused resentment among affected residents.
The Meidlinger not only discovered the error, but also compiled a list of addresses of those residents who had not received the advertising folders. He demanded that the post office reimburse part of the printing, paper and distribution costs totaling 784.96 euros. The amount corresponds to one third of the costs incurred that were invoiced due to the unsuccessful distribution.
Lack of compensation and response from the post office
However, the Post's response was disappointing. In its statement, the postal service pointed out that mistakes made by individual deliverers in a large organization like theirs cannot be ruled out. The Post further stated that they consider this complaint closed. This position has understandably led to further frustration for the affected resident who expected significant compensation for the faulty service.
In today's world where customer satisfaction is of great importance, this incident raises questions. The Post Office has a responsibility to review its service and ensure that such errors are avoided in the future. Whether this incident will have an impact on the Postal Service's strategies to improve its delivery quality remains to be seen. For more information on this topic, see the current reporting on www.heute.at.