Exchanging gifts: Everything you need to know after Christmas!

Exchanging gifts: Everything you need to know after Christmas!

After Christmas, the Chamber of Labor published important information for consumers who would like to exchange or complain about gifts. In online trading there is a right of withdrawal of 14 days, while in stationary trading there is no legal right to exchange unless retailers offer this. Consumers should be careful to keep the packaging of their gifts to facilitate possible exchanges. If a purchased product is defective, buyers have the right to repair or exchange within two years from the date of purchase within the scope of the statutory warranty oe24.at reported.

Legal guarantee and voucher love

If the goods are defective, retailers are obliged to repair them. If the same defect occurs again, the customer can insist on a refund. Vouchers, which are often redeemed after the festival, are usually valid for up to 30 years, but should be used quickly as they can become worthless if the provider goes bankrupt. An important point is that retailers are not allowed to shorten the deadline for redeeming vouchers without good reason. This also applies to the legal framework: Loud europa.eu Consumers are also entitled to a guarantee of at least two years for all goods purchased. If a defect occurs within one year, the buyer is not obliged to prove that it already existed upon delivery.

It is particularly important that digital services and goods are also subject to legal guarantees. The right to return goods purchased online within 14 days also remains, subject to certain exceptions such as personalized products. This information is essential for both purchasing decisions and compliance with consumer rights.