Wiener Neustadt: 2,000 citizens' concerns successfully processed - living closures to the citizen!

Wiener Neustadt: 2,000 citizens' concerns successfully processed - living closures to the citizen!

Wiener Neustadt, Österreich - The city of Wiener Neustadt has reinvented itself digitally! With the introduction of a special online form, the administration successfully processed over 2,000 citizens' concerns in 2024, a significant increase compared to previous years. Mayor Klaus Schneeberger praised this new system and emphasized the importance of every individual concern: "The concerns of our citizens, whether large or small, are important to us." The form that has been in operation since spring 2024 enables quick and uncomplicated processing. 1,173 concerns have already been received by this digital tool, such as meindezirk.at

increasing efficiency in citizenship management

Since the introduction of citizens' request management in September 2022, the city has recorded a clear increase in edited concerns. In 2023, 1,234 applications were already done positively. The average processing time has been shortened dramatically, from previously 12 days to just 5 days for test users in the new digital system. Road lighting (31 %), followed by inquiries about the clean phone (26 %) and traffic issues (19 %), such as wienerstadt.at

The online form that can be found on the official homepage of the city ensures that all concerns are forwarded directly to the responsible bodies, which prevents annoying detours and delays. Mayor Schneeberger said: "With our online form, we took an important step at the beginning of the year to make accessibility easier." This digitization is not only a step to simplify the processes, it also shows how important the city takes the exchange with the citizens.