Murexin as the Beginner of the Year: Service Excellence from Wiener Neustadt!

Murexin as the Beginner of the Year: Service Excellence from Wiener Neustadt!

Wiener Neustadt, Österreich - On June 16, 2025, Murexin GmbH was awarded the renowned quality seal "Top Service Austria 2025" as part of the Fête d’Excellence 2025. According to OTS , the company received the award in the category "Beginners of the Year", which companies for outstanding customer orientation, service quality and distinguished innovative customer experience. On the Sky Stage in the Tech Gate Vienna, Barbara Aigner and Christian Rauscher, Managing Director of Top Service Austria, presented the price.

murexin convinced the jurors with a clear service culture, customer -close structures and a strong focus on quality and sustainability. Managing Director Bernhard Mucherl underlined the importance of this award as confirmation and motivation for the company. With a Net Promoter Score (NPS) from +68, the high customer satisfaction is shown, which is reflected in the fast and uncomplicated processing of concerns. Customers appreciate the qualities of the company and describe Murexin as trustworthy, professional and customer close.

company profile and product range

Murexin has its headquarters in Wiener Neustadt and specializes in abdominal products. The company belongs to Schmid IndustrieHolding GmbH, which generated sales of 2.3 billion euros with over 6,800 employees as of December 31, 2024. Part of a traditional Austrian group, Murexin GmbH includes a range of around 3,000 articles in six main parts: parquet and adhesive technology, tile laying technology, coating technology, sealing technology, mortar technology and color technology.

Murexin employs over 460 people and operates production sites in Austria, Germany, Hungary and Slovenia. The international sales network extends over around 30 export markets. The company is also successful in research, development and quality assurance, which is underlined by its competence center, which has about 90 years of experience in the industry and places special emphasis on ecology and sustainability.

quality management as a success factor

The award of Murexin expresses the crucial role of quality management in industry. According to OEC+, a holistic strategy for continuous improvement in the quality of products, processes and services is crucial. Quality management includes organization, communication and corporate culture. A structured quality management system (QMS) can help increase efficiency, minimize risks and improve product and service quality.

The company is pursuing a holistic approach that also includes regular audits and customer feedback in order to continuously improve customer satisfaction. Linking quality management with the various areas of the company can promote communication structures and strengthen the commitment of employees. Murexin implements these principles in order to meet the high expectation of customers and to achieve the corporate goals.

The seal of approval may be managed for one year, which offers Murexin an excellent platform to further consolidate and expand the own customer orientation standards.