Christmas business 2024: New return rights revealed at Amazon!

Christmas business 2024: New return rights revealed at Amazon!

Amazon has revised its return policy for the 2024 holiday season to accommodate customers. The new regulations are particularly favorable as many items purchased between November 1st and December 25th can be returned until January 31st, 2025. In addition, a general 30-day return guarantee applies to most products. But be careful: certain product categories, such as electronics and media, have different regulations that only allow returns within 14 days of receipt. This information was provided by krone.at reported.

This move by Amazon aims to secure competition in online retail, as the US giant occupies the leading position in Austria with a market share of 12 percent (excluding the marketplace). The increased return period could encourage customers to order more items and expand gift choices during the holidays. Amazon also emphasizes the importance of careful returns; Items must be in the same condition as they were sent to avoid difficulties such as amazon.de clarifies.

Important details about the return policy

To ensure a smooth return, consumers should note that additional rules apply, particularly to items in the camera, electronics and computer categories. These items can only be returned within 14 days and not after the extended return period. Additionally, all new items must be unused and intact, while used items must not show any wear and tear. In addition, products that are hygienic or specially made, such as personalized items, must be handled carefully after purchase, as they are often not returnable amazon.de reported.

This year, Amazon is focusing on making its sales conditions customer-friendly to ensure smooth operations during the busy holidays. Customers should check the specific return policy for each product to avoid misunderstandings and process their returns in a timely manner.