Christmas purchases: How to secure your return rights!

Christmas purchases: How to secure your return rights!

Laimgrubengasse 10, 1060 Wien, Österreich - The Christmas season is not only the time of gift, but also of the exchange! Especially after the holidays, many buyers are wondering what rights they have when it comes to returns or complaints. In fact, the regulations for online shopping are more advantageous: According to the Chamber of Labor, every customer has a 14-day right of withdrawal. This applies if you have ordered the goods on the Internet or other distance sales. But things look different in shops. Here, returns are often voluntary and have to be clarified before buying, as ots.at reported.

Important differences in guarantee and guarantee

A common misunderstanding concerns the difference between warranty and guarantee. The guarantee is required by law and protects buyers for poor goods for two years. The seller must prove that a defect occurred after the purchase if it occurs within the first year. After a year, the buyer is explained in the burden of proof, such as Europa.eu In contrast, a guarantee is a voluntary performance of the manufacturer or seller and can vary. It is important to observe all conditions and deadlines, since they often cannot restrict the rights from the statutory guarantee.

In addition, there is also the right of withdrawal when buying online, which enables consumers to withdraw from the contract within 14 days without giving reasons. This regulation also applies to services if the buyer receives the goods. However, buyers have to make sure that there are exceptions, such as for personalized products or services that have already been fully provided. Credits for digital content and services are also under the right of withdrawal, unless the consumer has explicitly agreed to use it before the deadline.