Christmas shopping: How to secure your return rights!

Christmas shopping: How to secure your return rights!

The Christmas season is not only a time for giving, but also for exchanging gifts! Especially after the holidays, many buyers are wondering what rights they have when it comes to returns or complaints. In fact, the regulations for online shopping are more advantageous: According to the Chamber of Labor, every customer has a 14-day right of withdrawal. This applies if you have ordered the goods via the Internet or other distance selling channels. But things are different in stores. Returns are often voluntary and must be clarified before purchase ots.at reported.

Important differences in warranty and guarantee

A common misunderstanding concerns the difference between a warranty and a guarantee. The warranty is required by law and protects buyers for two years in the event of defective goods. The seller must prove that a defect arose after the purchase if it occurs within the first year. After one year, the buyer has the burden of proof europa.eu explained. In contrast, a warranty is a voluntary service provided by the manufacturer or seller and can vary. It is important to observe all conditions and deadlines, as they often cannot limit the rights under the statutory warranty.

In addition, when purchasing online, there is also the right of withdrawal, which allows consumers to withdraw from the contract within 14 days without giving reasons. This regulation also applies to services when the buyer receives the goods. However, buyers must be aware that there are exceptions, such as for personalized products or services that have already been fully provided. Credits for digital content and services also fall under the right of withdrawal unless the consumer has explicitly agreed to use it before the deadline.