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Information included: Wiener Linien relies on sign language!
With the Iris avatar, Wiener Linien is setting a new standard for barrier-free information in public transport. From December 2024, incident reports will be provided in sign language to promote the inclusion of deaf passengers.
Information included: Wiener Linien relies on sign language!
Wiener Linien is entering the digital future with a groundbreaking project! They have been working on the development of the sign avatar Iris since 2021, which is now entering the test phase. Iris is intended to provide real-time incident information for deaf people. If a subway stops due to damage, this information is not only communicated via loudspeakers, but also translated into sign language. This is provided both in the web version of the WienMobil app and directly at the stops, such as meinkreis.at reported.
As part of this initiative, users of the app will be able to activate the “Sign Language for Disturbances (Video)” function from the beginning of December. This means that whenever there is a malfunction, a video is automatically played in which Iris explains the malfunction. In the last six months, this technology has already been tested by 24 deaf people and has produced promising results. “We set an international standard for accessibility and enable all passengers – regardless of their individual needs – easy access to information,” explains Petra Hums, Wiener Linien’s managing director for the commercial area. The extensive investment in barrier-free vehicles and stop displays is also highlighted, so that 100% of the bus fleet already consists of retractable low-floor buses, reports wienerlinien.at.
Versatile improvements for everyone!
The launch of the sign avatar not only improves communication for deaf passengers, but also shows Wiener Linien's comprehensive commitment to ensuring accessibility for all user groups. This strategy is rounded off by continuous investments in infrastructure that also accommodates blind and visually impaired people. Throughout the subway network there are tactile strips that show the way to elevators and escalators. These measures are part of a comprehensive initiative to make public transport accessible to everyone.