Dispute over floral decorations: Kremserin calls for legal clarification

Dispute over floral decorations: Kremserin calls for legal clarification

A dispute over flower arrangements at a funeral in Krems has developed into a legal conflict. The affected Kremser Nesrin Anissin is in a deep mourning phase after the death of her partner and has given a special order at the Floristik company Lisa’s Kreativeck. This floral design should help her process the loss. Unfortunately, the execution of the order was not according to your ideas, which led to serious tensions.

The differences between Anissin and the Lisa’s Kreativeck company escalated, as Anissin, dissatisfied with the arrangement delivered, criticized the florist on WhatsApp. However, the answers she received were not only unprofessional, but also insulting, which further fueled the situation. These personal attacks meant that Anissin now thinks about taking legal action against the company in order to request compensation for her emotional pain.

Details of the incident and legal steps

The incident has the potential to be negotiated in a courtroom. Anissin feels cheated and questions the quality and professionalism of Lisa’s Kreativeck, which she should have supported in a particularly vulnerable moment. The florist, who played a central role in the incidents, is now the focus of negative attention.

In such a sensitive area as coping with grief, it is particularly important that the service providers are able to recognize the emotional needs of their customers and to react socially competently. The tone and the type of communication are crucial in such cases. The continued dispute over the quality of floral decorations shows how quickly an apparently small discrepancy can grow to a larger conflict that waves in the emotional constitution of the data subjects.

For further information about the background and the developments in this case, .