Clean drinking water in Klagenfurt: Security and TreuBonus for customers

Clean drinking water in Klagenfurt: Security and TreuBonus for customers

The Klagenfurt drinking water supply is restored after the cause of recent contamination has been uncovered. This was made possible by the discovery of enterococci in a private fountain in the west of Klagenfurt. The health authority had ordered strict water monitoring, which now ends on November 21st, and the rinsing of the hydrants have also been set.

Overall, the costs that the municipal utilities have incurred by contamination amounted to around one and a half million euros. In order to ensure the safety and quality of the drinking water in the long term, an increased review of all private fountains is continued, especially in the areas Festchchtchnig, Waidmannsdorf and St. Martin. So far, over 500 plants have been examined, with 10 percent determined with defects.

loyalty bonus and compensation for customers

As a sign of thanks for the trust of customers during this difficult time, the municipal utilities announced a loyalty bonus of 50 euros. This bonus can be used for electricity, heat or water and will be communicated to all customers in writing.

In addition, water customers receive a credit, since the drinking water was not available in sufficient quality in some cases. This credit relates to 27 percent of the daily water consumption and takes place automatically at the next annual statement.

The municipal utilities also announced that there will be no increase in the water tariff. A contractually defined index adjustment will only be made on January 1 of the next year. For an average household, this could result in annual additional costs of around 31 euros, with a thousand liters of drinking water continued to cost less than 1.50 euros

Mayor Christian Scheider welcomed the compensation measures of the municipal utility and emphasized the importance of the fast clarification of the cause of the contamination. "This was a particularly challenging time for the citizens," he said. He also thanked everyone involved for their commitment, which contributed to the rapid restoration of the drinking water supply. This proactive approach is intended to ensure that such incidents are minimized in the future.

Additional security measures are also implemented. In the future, all hydrants will be digitally monitored to prevent unauthorized water withdrawals. The use of a new test device that maximizes the number of water samples and accelerates its evaluation should also improve quality assurance.

A credit on water consumption is another step towards transparency and fairness towards customers who have patience during the challenges in water and energy supply. For a complete overview of the measures and details on the compensation, the article is on www.meinbezirk.at to be found.