Money Back for Magenta customers: Successful complaint from the Chamber of Labor!

Money Back for Magenta customers: Successful complaint from the Chamber of Labor!

Arbeitskammer, Österreich - The Chamber of Labor has successfully achieved a judicial omission comparison against Magenta, which has far -reaching consequences for the company's customers. Affected customers can now claim claims after the Chamber of Labor has initiated legal steps due to inadmissible clauses in the telecom contracts. Magenta has undertaken to no longer use a total of 16 clauses and no longer refer to them, which should lead to more clarity in the contractual terms. This was necessary by a lawsuit of the Chamber of Labor in order to prevent unjustified fees and fees that were raised in the past. 5min.at reports on this fundamental change that should strengthen the right of consumers.

Magenta customers should carefully check their billing to determine whether they have been charged excessive fees. The problematic fees include:

• Excessive delay interest: 12% in the event of late payment (only 4% is permitted)
• rear -load fees: up to 20 euros for incoming incoming payments
• processing fees: 20 euros for non -assigned payments
• Flat -rate dunning expenses: up to 17.44 euros for reminders, 4.90 euros for the first payment reminder, 10 euros for any further payment reminder and 5 euros for the dunning stop

strengths the rights of consumers

Development is part of a more comprehensive trend to improve consumer rights in the telecommunications area. On December 1, 2021, a novella of the Telecommunications Act (TKG) came into force, which strengthens numerous rights for users of telephone, internet and cell phone contracts. This includes a right of reduction and termination with inadequate bandwidth as well as compensation claims for telephone and internet failures that are not remedied within two calendar days.

In addition, providers are obliged to provide a detailed summary of the contractual conditions in text form before the contract is concluded. Among other things, this must contain contact details, essential features of the services and conditions for dismissals. Contracts may have a maximum term of 24 months, but can be terminated with one month after this time. [Consumerzentrale.de] (https://www.verzusverzerzentrale.de/wissen/digitale-welt/mobilfunk-und-festnetz/wechtere-kundesrechte-fuer- Telefon- and-internettra-65879) emphasizes that consumers can also terminate without timely changes.

What are the steps affected?

Magenta customers who are affected by the inadmissible clauses should not hesitate to assert their claims to reimbursement. It is advisable to contact Magenta directly. For this process, the Chamber of Labor provides sample letters that can serve as help. In this context, consumer legal protection is of great importance to avoid possible financial losses.

Overall, the current case shows that active legal regulations and predictive action by consumers are necessary to ensure fair contractual terms in the digital age. Ultimately, these measures can help create a fairer and more transparent environment in the telecommunications sector. Arbeiterkammer.at also reports in detail about the legal options that consumers are available on this matter.