Exchanging Christmas presents: rights and tips for consumers!

Exchanging Christmas presents: rights and tips for consumers!

The exchange of Christmas presents is causing a lot of activity in stores this year. The average value of vouchers is around 100 euros, while many recipients have even received 200 euros in cash, reports orf.at. According to the trade association, one in ten buyers plans to exchange gifts in the coming days. Clothing, decorative items, books and household and electrical appliances are particularly frequently returned. The Upper Austrian Chamber of Commerce, represented by Martin Sonntag, points to an increase in targeted shopping. This has led to fewer bad purchases and therefore a reduced number of returns.

Exchange rights and regulations

If goods are returned, the reasons are crucial. Exchanges are generally only possible if the goods are defective. Consumers can request a repair if there is a defect within two years of purchase. If the seller cannot correct the error, the customer is entitled to a refund of the purchase price helpster.de explained. However, if the goods are flawless, there is no legal right to an exchange; Many retailers offer this service as a gesture of goodwill, which is why customers often receive vouchers instead of cash.

Retailers also rely on discount campaigns and sales to reduce inventory. While some stores offered discounts before Christmas, the general sale is starting now to attract customers. Consumers should also consider the validity of their vouchers. These are usually valid for three years from the date of issue and can often only be redeemed up to the amount of their value.