Exchange Christmas gifts: Rights and tips for consumers!

Exchange Christmas gifts: Rights and tips for consumers!

Oberösterreich, Österreich - In the shops, the exchange of Christmas presents ensures lively activities this year. The average height of vouchers is around 100 euros, while many recipients have even received 200 euros in cash, reports orf.at . According to the trade association, every tenth buyer plans to exchange gifts in the coming days. Clothing, decorative items, books as well as household and electrical devices are brought back particularly frequently. The Upper Austria Chamber of Commerce, represented by Martin Sonntag, refers to targeted shopping. This has led to fewer false purchases and thus to a reduced number of returns.

exchange rights and regulations

are returned, the reasons are crucial. In principle, exchange is only possible with poor goods. Consumers can request a rectification within two years of buying if a defect. If the seller cannot fix the error, the customer is entitled to reimbursement of the purchase price, such as Helpster.de . With perfect goods there is no legal right to exchange; Many dealers offer this service from goodwill, which is why customers often receive vouchers instead of cash.

The trade also relies on discounts and sales to reduce the inventory. While some shops attracted discounts before Christmas, the general sale is now starting to attract customers. Consumers should also consider the validity of their vouchers. As a rule, these are valid for three years and can often only be redeemed in the amount of their value.