Customer service in check: How to successfully defend yourself against unfair handling!

Again and again consumers report problems in customer service ranging from keeping to false information. These difficulties can also affect the enforcement of contractual rights and warranty claims. Experts advise consumers to remain active in such cases and to write a complaint in writing. It is recommended to send official complaints by registered mail instead of relying on telephone or email communication. For example, Radio Herford On the need for a structured procedure in the event of unresolved contractual problems.

In addition, consumer advice centers recommend using the sample letter generator that is provided on your website to facilitate the complaint formalities. For improved traceability, consumers should keep the receipt and delivery receipt. Submission is particularly important if deadlines such as terminations or cancellations threaten. Lot -and -moved contact attempts and witnesses are advisable to secure oral commitments.

important aspects of warranty

The legal basis of the warranty is clearly defined. Sellers are obliged to deliver deficiency -free goods, while the warranty is legally regulated, in contrast to voluntary guarantees. In the case of defects, the first step is to request supplementary performance (replacement delivery or repair). Dealers also have to provide written assurances, which is also supported by the exchange check-check tool of the consumer advice centers, as is explained on consumer center.

Seller usually have a maximum of two tests for repair, whereby up to three tests can even be acceptable for complicated devices. If a device has been replaced without deficiency, the warranty usually begins. In the event of serious defects that cannot be remedied, the consumer has the right to withdraw from the contract. The seller bears the costs and risks of the return.