Ghosting in the craft: How to successfully bind customers!

Ghosting in the craft: How to successfully bind customers!

Hannover, Deutschland - Hannover (ots)

unexplained orders and sudden feedback - ghosting in the craft frustrates many craftsmen! But that doesn't have to be! Alexander Thieme from A&M Entrepreneur consultancy GmbH has the solution: With effective strategies, he helps craft businesses to avoid such communication breaks from the outset. Anyone who has made an offer can often find out how abruptly the visibility of a customer can end - no call, no message! A disaster for every company!

But what drives customers to simply cancel the contact? It is often ambiguities and a lack of understanding of the services offered. "It does not start when the customer no longer reports, but in advance," explains Thieme. He advises transparency in the first conversation: the price is just one side of the medal, but what is really behind it? Customers need security - and this starts with a clear offer that is anything but nebulous.

Why craftsmen often stand in the rain

The causes of ghosting are diverse: be it an unmotivated customer who complains about the price, or the doubt as to whether the offer is really the best. The fear of having to reject could also play a role. It is all the more important to openly address concerns in the first interaction and to have suggestions for solutions ready! In the case of transparency via price and performance, the demolition rate drops dramatic!

For a quick decision, you should not wait until the customer reports. A specific date for another conversation is worth gold here! This helps to think structured and without pressure. And the emotional component? This must never be forgotten! People often decide with their heart - and all the more decisive it is to create a certain urgency, so that the customer does not simply go for ghosting!

FAZIT - GHOSTING Adé!

conclusion? Open and transparent communication is the key! Craftsmen have to make sure that their customers feel well informed and do not have to hold back concerns so that the Phantom Ghosting will no longer have a chance in the future. If you also want to escape the ghosting trap, you should definitely contact the experts at the A&M entrepreneurial advice! Make a non -binding consultation now and secure a communicative future in the craft!