Consumers rights: This is how the exchange succeeds after Christmas!

Consumers rights: This is how the exchange succeeds after Christmas!

Österreich - The contemplative Christmas season can sometimes become a challenge, especially if the gifts do not meet expectations. What to do if the new jacket doesn't fit or the technical gadget fails when unpacking? Manuela Robinson from the Association for Consumer Information (VKI) has valuable tips ready to keep an overview in such situations. As Express stock exchange is sufficient for the resignation, but Robinson is not enough for a written explanation. This right of withdrawal in personalized products or dismissed data carriers, such as CDs or DVDs. If the product is disappointed and defects, the legally guaranteed warranty that buyers is due to repair or repayment takes effect, regardless of where the product was bought. The warranty cannot be excluded or restricted by the dealers.

guarantee as a voluntary additional service

In addition to the guarantee, there is a guarantee that represents a voluntary performance of the manufacturer or dealer. The specific conditions can be found in the guarantee documents and vary depending on the provider. As soon as a guarantee is promised, it is binding. In an emergency, buyers can be sure that they are entitled to legally protected claims that go beyond the goodwill of the dealers. A clear overview of these rights can be decisive in hectic times such as Christmas and helps to avoid disappointments.