Murexin as Newcomer of the Year”: Service excellence from Wiener Neustadt!

Murexin as Newcomer of the Year”: Service excellence from Wiener Neustadt!

On June 16, 2025, Murexin GmbH was awarded the renowned quality seal “Top Service Austria 2025” as part of the Fête d’excellence 2025. Loud OTS The company received the award in the “Newcomer of the Year” category, which honors companies for outstanding customer orientation, service quality and innovative customer experience. Barbara Aigner and Christian Rauscher, managing directors of Top Service Austria, presented the prize on the Sky Stage in Tech Gate Vienna.

Murexin impressed the jurors with a clear service culture, customer-oriented structures and a strong focus on quality and sustainability. Managing director Bernhard Mucherl emphasized the importance of this award as confirmation and motivation for the company. A Net Promoter Score (NPS) of +68 shows the high level of customer satisfaction, which is reflected in the quick and uncomplicated processing of concerns. Customers appreciate the company's qualities and describe Murexin as trustworthy, professional and customer-oriented.

Company profile and product range

Murexin is headquartered in Wiener Neustadt and specializes in construction chemical products. The company belongs to Schmid Industrieholding GmbH, which generated sales of 2.3 billion euros as of December 31, 2024 with over 6,800 employees. Part of a traditional Austrian group of companies, Murexin GmbH includes a range of around 3,000 items in six main divisions: parquet and adhesive technology, tile laying technology, coating technology, sealing technology, mortar technology and color technology.

Murexin employs over 460 people and operates production sites in Austria, Germany, Hungary and Slovenia. The international sales network extends across around 30 export markets. The company is also successful in research, development and quality assurance, which is underlined by its competence center, which has around 90 years of experience in the industry and places particular emphasis on ecology and sustainability.

Quality management as a success factor

Murexin's award reflects the crucial role of quality management in the industry. Loud OEC+ A holistic strategy for continuously improving the quality of products, processes and services is crucial. Quality leadership includes organization, communication and corporate culture. A structured quality management system (QMS) can help increase efficiency, minimize risks and improve product and service quality.

The company takes a holistic approach, which also includes regular audits and customer feedback, to continuously improve customer satisfaction. Linking quality management with the different areas of the company can promote communication structures and strengthen employee commitment. Murexin implements these principles to meet high customer expectations and achieve company goals.

The seal of quality can be used for one year, which offers Murexin an excellent platform to further consolidate and expand its own standards of customer orientation.