Emergency call 112: Day of the rescue workers in Europe on February 11th!

Emergency call 112: Day of the rescue workers in Europe on February 11th!

Laimgrubengasse 10, 1060 Wien, Österreich - On February 11th, the "Action Day of the European Emergency Call" will be committed to draw attention to emergency number 112. In Austria, this important number is managed by the state control centers of the federal police, which last year received impressive 3.9 million calls under emergency numbers 112 and 133, such as apa-pot . That corresponds to more than 10,650 calls per day, with about a third of the calls to go to real police operations.

The police officers used do an excellent job every day and support themselves in critical situations. Interior Minister Gerhard Karner thanked for the great commitment and prudence of the emergency services. In 2023, the police recorded a total of 1,360,000 missions with a slight increase compared to the previous year, which is due to an increased presence of patrol police officers in public space. The emergency call statistics also show a decline in calls by 15 percent compared to 2023, when 4.4 million calls were registered, according to a report by the Federal Ministry of Interior bmi .

Quality and efficiency of emergency calls

Since 2021, all nine police regional control centers in Austria have been certified according to the ISO standard in 18295-1, which underlines the high quality of emergency services. This certification guarantees that the control centers will be regularly checked by external audits to ensure the quality and efficiency of emergency calls. In November 2024, the certification was extended by another two years, which further consolidates the commitment to first -class service and security for the citizens.