Your right to return: How to use the exchange after Christmas!

Your right to return: How to use the exchange after Christmas!

The time after the holidays is a challenging phase for many consumers, especially when it comes to the exchange and return of Christmas presents. It is crucial whether products were bought online or in the shop that there is no general "right to exchange". Dealers are not legally obliged to offer exchange options, even if many do it voluntarily. This was explained by the OE24 experts and added that online buyers are much better protected: They have a right of withdrawal of 14 days after receiving the goods in which they can revoke χωρίς.

statutory warranty and guarantee

A frequent misunderstanding concerns the terms "warranty" and "guarantee". The legal warranty protects consumers and applies for two years. It obliges the seller to liability for defects that were already available at the handover. This is anchored in the laws of the Civil Code (BGB), as the Kotz law firm explains. In the case of defects within the first twelve months, the burden of proof lies with the seller, which means that he has to prove that the defect did not already exist when handed over. In contrast, the guarantee is a voluntary assurance from the manufacturer, which can offer additional services, but is variable.

consumers should claim defects promptly to enforce their rights. As part of the legal guarantee, you are entitled to supplementary performance, that is, you can either request a repair or replacement delivery. The seller bears the cost of subsequent performance, which is an advantage for consumers. If problems arise in the enforcement of your claims, you have the opportunity to obtain legal advice or to contact an arbitration board to defend your consumer rights, as the Kotz law firm reported.