Exchange right in the Christmas rush: How to protect your gifts!

The gift spell can quickly become a nightmare! Especially on festive days, not every present brings joy. What to do if a piece of clothing doesn't fit or an electrical device is defective? According to the Association for Consumer Protection (VKI), the buyer does not automatically have the right to return an article bought in the shop. The exchange is often a voluntary decision by the dealer, and it is advisable to find out about the exchange conditions before buying. There is no simple exchange of exchange, instead, many dealers offer vouchers or goods in exchange if the gift does not meet expectations, as krone.at reported.

Online buyers, on the other hand, benefit from a legally stipulated right of withdrawal. An item can be returned within 14 days of receipt of the delivery, provided that it is not personalized products. But be careful: the warranty remains for all articles. In the case of defects, such as a defective electrical device, the buyer has the right to exchange, repair or repayment, while a guarantee is always a voluntary service. This voluntary guarantee varies, but if it is offered, the customer can insist on how Helpster.de . Buyers should therefore be aware that in the event of a defect in the first six months after purchase, they can easily return the defective goods and that does not apply to inappropriate clothing, but they are incorrectly considered bought.