Bank Austria: Double bookings shake customer experience

Bank Austria: Double bookings shake customer experience

All over Austria, customers are currently experiencing massive difficulties when accessing their accounts. Around two million customers are affected by the failure that started around 10 a.m. today. The disorders concern both online banking service ** George ** as well as the options for withdrawal and card payments in the branches.

readers report chaos in the bank branches, especially in Vienna-Floridsdorf, where many customers waited in vain for their payment. "I couldn't do anything," said an affected customer. A few hours after the failure, the first bank's press office confirmed that a hardware problem was behind the disorders. Her spokesman said: "We are working on a solution with high pressure."

Problems with Bank Austria

The current difficulties have led some customers to react hysterically in the branches. A reader reported that people were "completely hysterical in the branch" and screamed because they thought their money had disappeared. The incidents show how susceptible digital banking services can be and how much customers are dependent on the smooth functioning of this technology. For a detailed view of the situation, you can Click here .