Dispute over cancellation fees: do guests have to pay for no-show?
Dispute over cancellation fees: do guests have to pay for no-show?
Dornbirn, Österreich - The problem of reserved tables that guests do not use affected more and more restaurateurs. These so-called NO shows not only cause inconvenience, but also considerable financial losses. A report by Vol.at emphasizes that the industry is increasingly looking for solutions to minimize the negative effects of this trends.
In many cases, reserved tables remain empty, which forces restaurateurs to develop a strategy to reduce the financial burden. The Chamber of Commerce has even published a number of recommendations that not only aim to minimize the losses for the companies, but also to find a fair balance between the needs of the guests and the business requirements. This includes sending automatic memories, flexible cancellation deadlines and the possibility of waiting lists for guests who are looking for a place in a restaurant at short notice.NO show and its consequences
A NO show occurs when guests do not notice a reservation or only appear fewer people without reducing in time. According to the Chamber of Commerce, companies may request the entire fee, but minus the savings that arise from the services that have not been used. A mandatory solution between the guest and the restaurant should not require a separate regulation in the general terms and conditions (AGB), provided both parties correspond to how the
In order to reduce the NO show rate, proactive measures are required. Gastronomy can work more efficiently by using digital reservation systems and automated memories before reservation. But flexible cancellation options can also help reduce the strain for both sides. In addition, fair fees are important in order not to punish guests excessively, while at the same time the financial interests of the restaurant are preserved.
public opinions on cancellation fees
In Dornbirn, passers -by have different views on possible cancellation fees. Opinions range from the advocacy of a fee by Dieter, who sees the absences as an unnecessary burden on restaurateurs, to Sophie, which rejects the idea of fees, since unforeseen events can occur. Nadine proposes to consider a fee of five euros per person to be appropriate, while Ingrid wants a general regulation to avoid exceptions. Eberhard supports the fees to honor the workload of the restaurateurs.
The challenges resulting from no-show should not be underestimated. According to sumup they are a major organizational problem, since they not only lead to loss of sales, but also make planning and personnel management difficult. Negative experiences of the guests through empty tables can also damage the reputation of a restaurant.
A takeover of responsibility from both the gastronomy and the guests is necessary to find a balanced solution that meets both the needs of the company and the wishes of the guests. In the long term, corporal regulations and a better understanding of the challenges of gastronomy could help reduce the no-show problem sustainably.
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| Ort | Dornbirn, Österreich |
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