Refunds and uncertainties: Kika/Leiner customer in the Zwickmühle!

Refunds and uncertainties: Kika/Leiner customer in the Zwickmühle!

In the past few days, the injured customers of the Kika/Leiner company have been in a tense situation due to the bankruptcy. The insolvency administrator reported that between 10,000 and 20,000 down payments, especially for kitchens and sofas, are affected. In addition to these administrative details, the “Kikaleiner Schotter protection” has come into view, of which a third of the down payments are affected. Customers are informed that they can "get their money back", such as Vienna.at reports.

The selection of options for customers

Those affected are currently receiving letters with four possible variants to clarify their situation. So it could be that in variant A the goods are delivered as agreed. If this is not possible and the down payment is secured, the refund in variant B. In variants C and D, the options are more limited, whereby customers may only have to receive a partial amount or have to discuss any payout. In the case of contracts that have not been fulfilled, the payments must be registered as insolvency claims at the St. Pölten Regional Court, which could be a lengthy process.

A dubious market, as described in insolvency law, could also burden customers. In particular, the claims of the customers could expire if the claims have not submitted in good time. Customers are advised to observe the applicable deadlines for a possible “charging back” procedure at their bank. This option is only available for payments made by credit card or debit card. As described anwalt-kg.de , special contractual terms, such as the reservation of title, can also influence the outcome of the procedure. The legal framework is therefore crucial to ensure the status of the payments made and to obtain the best possible refunds.