New wind at ORF contribution Service: Parschalk takes over guidance!

New wind at ORF contribution Service: Parschalk takes over guidance!

Österreich - Personnel changes are emerging from ORF-Zeitungs Service GmbH (OBS). Mmag. Alexander Hirschbeck leaves the company as managing director, while Mag.A Bettina Parschalk takes over the interim management. Roland Weißmann, the General Director of ORF, has expressed a positive statement about Parschalk's skills in customer and community management and emphasizes the importance of priorizing the service and customer orientation of the OBS. Hirschbeck, who looks back on the changeover from the ORF fee to the budget tax, thanked for the trust and cooperation.

Parschalk also emphasizes the importance of the relationship with the ORF customers. Her professional career ranges from studying in publicism, communication science, political science and history at the University of Vienna to the management of the ORF customer service and ORF Digital since 2007. In addition, she was an operational director of ORF-contact customer service GmbH & Co KG and looks back on comprehensive experience in marketing and communication that she will bring into her new role.

new ORF contribution from 2024

From January 1, 2024, a new ORF household fee for all main residences will be introduced. The monthly contribution is 15.30 euros, which represents a reduction compared to the previous GIS fee of 22.45 euros. The introduction of this budget tax is intended to ensure solidarity financing of the ORF through all households in Austria and in return offers a wide range of information, culture, sport, entertainment and digital offers. are.

people who already use the GIS payment service benefit from a lower sentence, while those without television continue to pay fees. It remains important that new residents actively register with their main residence address in order not to receive any invoices after the changeover. Registration must be made on the website orf.BeiT.at .

transfer from GIS to OBS

The changes relating to ORF-Zeits Service GmbH also include the conversion of the GIS fees info service into the observations. From January 2024, customers will continue to receive letters from OBS, instead of the GIS. For existing GIS customers, there is an automatic transmission to OBS, whereas new users have to register in order to be obliged to pay. Parschalk and your team plan to make the new structure as customer -friendly as possible.

An important innovation in the fee survey includes the possibility of switching to SEPA direct debit and applying for partial payments. In addition, existing exceptions are retained, and an online exception calculator is also available on orf.BeiT.at . Those affected should find out more about all details and changes to avoid delays in the contribution collection.

The ORF public acceptance remains high, with around 6.4 million people who use the offers every day. This width access is an essential goal of the ORF: to provide an “ORF for all”.

For information on the new ORF contribution, the service hotline is available at 050 200 800, by email at service@orf.biebstro.at or via the website orf.BeiT.AT available.