Google Pixel 7a: Austria's users receive up to 400 euros back!

Google Pixel 7a: Austria's users receive up to 400 euros back!

Österreich - Google sees itself confronted with a significant problem with the Pixel 7a battery, which came onto the market in 2023. In some cases, the battery expands and causes the rear cover of the smartphone to be pressed outwards and partially dissolves from the housing. This has caused the company to start a comprehensive repair program, the design of which varies depending on the region.

In Austria, affected users have the option of receiving financial compensation of around 400 euros ($ 456). However, no on-site repair services or exchange services are available by post; Instead, the reimbursement takes place directly through Google. The review of whether there is a claim for a reimbursement can be made via a special website, whereby the users have to enter their serial number for control.

Different offers in different countries

While customers in Austria can only hope for financial compensation, Google provides for a free battery exchange in other countries such as Germany, the USA and Great Britain. Certified repair centers are available in these markets, which offers the affected users a simpler solution.

The Pixel 7a was offered at its market launch in the USA at a price of $ 4,39 euros), while it was available in Austria from around 510 euros. These price differences and the different service options raise questions about customer satisfaction and corporate responsibility.

comparison with previous scandals

Google is not the first company that is confronted with serious battery problems. A significant example is Samsung, which had a large battery scandal with the Galaxy Note 7 in 2016. In the past, such incidents have led to an uncertain trust of consumers in the safety of their mobile devices.

For users of Pixel 7a, it only remains to be seen how effectively the reimbursements will be handled and whether Google can regain the trust of its customers in the long term. Further information is on the websites of Kosmo and Golem available.