Attention passengers! This is how you secure compensation for delays!

Attention passengers! This is how you secure compensation for delays!

60647 Frankfurt am Main, Deutschland - The Easter trip time brings unforgettable moments for many passengers. But even during this time delays and train failures can occur, which can be uncomfortable for travelers. The agency for passenger and passenger rights (APF) provides information about the rights of passengers in the event of irregularities to help you deal with such situations. On the occasion of April 9, 2025, the APF has published clear rules for compensation for delays and train failures. The information is particularly relevant for all travelers who are traveling by train in the coming weeks.

passengers whose trains are delayed by 60 minutes or longer are entitled to compensation. With a delay of 60 minutes, this is 25 % of the ticket price of a single ticket. If the delay is 120 minutes, compensation increases to 50 %. But be careful: In exceptional circumstances, such as extreme weather conditions, compensation can be refused. Travelers should therefore find out about possible delays at an early stage in order to correctly assert their claims. The Bahn-fahrgastrecht .

rights in the event of delays and train failures

In the event of delays from 60 minutes, passengers have some rights: the option of continuing to continue with the next train, a free return trip when the journey can be stopped or the provision of small meals and refreshments are mandatory offers from railway companies. These measures are not only helpful, but also prescribed legally. On a free return trip, travelers receive a proportionate reimbursement of the fare. These basic offers are intended to ensure that travelers are not completely abandoned in the event of inconvenience. A complete list of rights can be obtained on the website of the apf .

passengers can also take a taxi or a hotel overnight stay with a missed connection connection. However, the costs are limited to 65 euros for the taxi ride and 100 euros for the hotel accommodation per person. In regional transport, travelers should also prefer alternative public transport to achieve their goal.

recommendations for travelers

In order to get through the travel time as smooth as possible, the APF recommends planning tickets early and making seats. This is particularly important on strongly frequented travel days. When booking, travelers should be careful to keep all documents, such as tickets and invoices. These documents are necessary to assert possible claims.

For a smooth handling of compensation applications, passengers can submit applications directly in the DB travel center or at DB Dialog GmbH. The confirmation of delays or train failures can also be issued at the railway company on request. The APF offers free support and arbitration to help enforce passenger rights.

Overall, the knowledge of your own passenger rights during the Easter trip is crucial in order to be able to cope with delays and their consequences and to obtain appealing services from the train providers. Interested parties can also find further individual consultations and contacts on the Apf-Website .