Chaos around ID Austria: E-mails bring users to despair!

Chaos around ID Austria: E-mails bring users to despair!

In the Greater Salzburg area, the digital identity ID Austria again causes resentment among users. Several citizens received emails to extend their registration and feared that they were victims of fraud, which caused them to personally go to the office. In many cases, this has led to locked accounts and another bureaucratic effort. This reports OE24

Franz Schefbaumer, the head of the urban residents and registration office, also critically commented on the user-friendliness of the ID Austria app. He explained that the registration itself was easy, but either two smartphones or a laptop are required to unlock the digital identity. For many users, these technical requirements represent a hurdle that makes access to the app difficult. In addition, users described the system as not very user -friendly and bureaucratic.

criticism of the application and increasing new registrations

The ID Austria achieved only 1.6 out of 5 stars in the app stores in over 8,000 reviews, a clear sign of dissatisfaction among users. In Salzburg, around 12,000 people registered for the ID Austria last year, which corresponds to a quadruple compared to previous years. Despite this increase, the wave of criticism remains. Sometimes people ignored the received emails out of fear of fraud, which led to further problems. krone.at reports of these challenges.

In addition, the introduction of a new EU-wide app that the ID Austria should replace is expected in public. This "Super app" is expected to be available in Austria by the end of 2026 at the latest and should create a uniform digital identity for all of Europe.

European initiative for digital identity

The aim of these initiatives is to have at least 80 percent of the citizens use of a digital identity for access to important public services by 2030. It is emphasized that interoperability of national systems and user -friendliness are of central importance. The protection of civil rights and a fair digital landscape are in the foreground. People who do not want to use the digital wallet should not be discriminated against.