Vacation without worries: What rights have consumers?
Vacation without worries: What rights have consumers?
The State Councilor Susanne Rosenkranz today informed in a press conference in St. Pölten on the subject of "carefree on vacation - her rights as a consumer". Together with Isabella Mittelstrasser and Sandra Nowak from the Association Pro Consum, she addressed the most important aspects of consumer protection when traveling. This information event focuses on the financial and legal challenges that vacationers can expect during their travels.
From the aspects of consumer protection and responsibility, Rosenkranz found that the average holiday expenditure of the Austrians in 2023 was 2,244 euros. Interestingly, half of the holiday trips are eliminated on destinations within Austria. Despite the impressive travel expenses and the anticipation for vacation, there are often problems such as defective hotel standards, not performed and unexpected additional costs for flight bookings.
important tips for travelers
At the press conference, the importance of travel insurance, cancellation protection and health insurance was emphasized. The experts advised consumers to pay attention to bargains before booking a vacation and take on their own responsibility. Isabella Mittelstrasser explained that individually booked trips often offer less protection than package tours.
In the event of difficulties on site, vacationers should urgently seek contact with the tour guide and submit a written complaint to make their claims.
right and compensation
The general consumer rights, which are secured by various legal provisions, are also very important. Every traveler has claims for both package tours and for train delays. Consumer protection guidelines include laws that protect consumers from fraud and exploitation. In Germany, for example, there is no independent consumer protection law; Rather, the protection is made up of many individual provisions that take into account EU standards and regulations from third countries.travel defects can result in various legal consequences, including compensation, travel price reductions and claims for damages. It is recommended to report defects to the organizer immediately during or after the trip. The deadline for the complaint of travel defects is one month after the end of the trip. This period was extended to two years for new contracts according to recent regulations.
The demands on flight delays, which are regulated in the EC regulation 261/2004, are also particularly noteworthy. In the event of delays of more than three hours, travelers can claim up to 600 euros in compensation depending on the route. In the event of loss of luggage, travelers also have claims covered by the Montreal Convention. If a tour operator is insolvency, payments already made are secured by compulsory insurance. In summary, it can be said that informed travelers are better prepared for potential problems. The efforts of the State Councilor and the Association Pro Konsum show how important it is to find out more about your own rights and take responsibility in order to enjoy a carefree vacation. For further information and tips on consumer protection when traveling, there is a look at [lawyer.org] (https://www.anwalt.org/ consumer protection-reisen/). The event participants also inform the next interested parties about the aspects of [ots] (https://www.ots.at/presseaus-sung/ots_20250515_ots0120/landesraetin-susanne-rosenkranz-informed-zum--Sorgenfrei-in--urlaub-ihre-s-s-s-s-s-s-s-s-s-s-s-s-s-s-s-s-s-| Details | |
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| Ort | St. Pölten, Österreich |
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