Cold apartments in Offenbach: Vonovia tenant complains about heating shortage!

Cold apartments in Offenbach: Vonovia tenant complains about heating shortage!

In Offenbach, numerous tenants at Vonovia have to endure a cold and uncomfortable winter time, as the heaters are repeatedly in several apartments. Armalia Müller, a elderly lady, is one of many suffering from these conditions. Her heating has stayed cold since the beginning of December after trying to reach customer service several times. "Nothing happens when you call. You are simply ignored," she complains. Other residents also report similar experiences: heating in several houses have failed, and nobody takes care of the urgent concerns of the tenants. A particularly angry neighbor illustrates the urgency of the situation by showing that in his apartment the thermometer only shows twelve degrees Celsius while he lives with his three children. According to Müller, the health state of the residents is worrying in the cold; She herself suffered a violent cold.

increase in temperatures and failures of Vonovia

After the reporting on the grievances has been initiated, Vonovia announced that the residents will again provide heat to the residents. In the evening after the newspaper's request, Müller received the news that her heating will work again. Vonovia expressed apologetically and made it clear that the service would be improved. In almost 55 percent of the heating of the company that are operated with gas, night reduction is currently a measure to reduce energy costs. This is carried out between 11 p.m. and 6 a.m., which should save up to 8 percent of the heating expenditure. However, it remains unclear why these savings measures did not also apply during the acute heating problems, such as op-online.de

The tenants not only report a lack of support during the heating problems, but also criticize the high rental prices that have increased in recent years. A resident knows: "The rent was increased by 200 euros, but the service has remained the same." In view of these circumstances, trust in the promised service improvements is shaken. The negative experiences of the tenants are in a strong contrast to the planned energy-saving measures, which Vonovia also on vonovia.de