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Cold apartments in Offenbach: Vonovia tenants complain about a lack of heating!
Tenants in Offenbach complain about repeated heating failures at Vonovia, while the winter causes additional problems.
Cold apartments in Offenbach: Vonovia tenants complain about a lack of heating!
In Offenbach, numerous Vonovia tenants have to endure a cold and uncomfortable winter because the heating systems in several apartments repeatedly fail. Armalia Müller, an elderly lady, is one of many who suffer from these conditions. Her heater has remained cold since early December after she tried to contact customer service several times. "Nothing happens when you call. You are simply ignored," she complains. Other residents also report similar experiences: heating systems in several houses have failed and no one is taking care of the tenants' urgent concerns. One particularly angry neighbor illustrates the urgency of the situation by showing that the thermometer in his apartment only reads twelve degrees Celsius while he lives with his three children. According to Müller, the health of the residents is worrying in the cold; She herself caught a bad cold.
Increase in temperatures and failures by Vonovia
After reporting on the grievances began, Vonovia announced that it would provide residents with heat again as quickly as possible. The evening after the newspaper's inquiry, Müller received news that her heating was working again. Vonovia apologized and made it clear that the service would be improved. With almost 55 percent of the company's heating systems running on gas, night-time reduction is currently a measure to reduce energy costs. This is carried out between 11 p.m. and 6 a.m., which is said to save up to 8 percent of heating costs. However, it remains unclear why these savings measures were not also applied during the acute heating problems op-online.de reported.
Tenants not only report a lack of support during heating problems, but also criticize the high rental prices that have risen in recent years. A resident points out: “The rent was increased by 200 euros, but the service remained the same.” Given these circumstances, confidence in the promised service improvements is shaken. The negative experiences of the tenants are in stark contrast to the planned energy saving measures that Vonovia is also implementing vonovia.de mentioned.