Digital service portal in Harburg: Citizens can submit ideas online!

Digital service portal in Harburg: Citizens can submit ideas online!

The Harburg district administration has established a new digital service portal that offers citizens an efficient way to submit ideas, criticism, complaints and information about defects online. According to the information from Harburg take place.

An essential feature of the service portal is the introduction of a citizen account that enables users to persecute the processing status of their concerns in real time. In addition, an interactive card is available with which defects or damage, such as on district roads, can be marked. The content that the citizens submit are digitally forwarded to the responsible departments.

diverse online services

The new portal comprises over 210 online services, including registration for daycare places, building applications, applications for maintenance advance and various vehicle services. Other services offered include:

• online hearing in the event of traffic administrative offenses
• development plan information
• student ticket application
• registration certificate
• dog tax registration
• birth certificate

The district administration also plans further expansion stages with additional online services. A citizens' account is required for all services offered, regardless of which body is responsible. Paid services can be paid conveniently online. There are three levels of registration: guest access, user registration and oath authentication via the ID card. The service portal was introduced in 2019 as the first of its kind in Lower Saxony, which combines the services of the district and community, developed by municipal partners and ITK Harburg Aör in cooperation with ITEBO GmbH, based on "OpenR@THAUS".

Digitization of civil services

The need to digitize civil services is also confirmed by many experts. According to municipality Digital Forum , the citizens' office is the most important contact of a municipality to your citizens. Digitization is intended to offer services and civil services more easily and more comfortably. The online access law (OZG) obliges the federal government, the federal states and municipalities to digitally provide administrative services by the end of 2022. Many citizens' offices have already made parts of their administrative services available in digital form to reduce long waiting times and to relieve both citizens and administrative staff.

In digitization, various aspects play a role, such as simplification and improvement in civil services as well as the involvement of employees in the process. Training and further training are also necessary to prepare the workforce for the digital changes. The digitized civil services include initial and follow-up sentences, the help in filling out applications and information about register entries, building permits and vehicle registrations.

-transmitted by west-ost-media