Edeka scandal in Königslutter: Customer humiliated to self-scanning funds!

Edeka scandal in Königslutter: Customer humiliated to self-scanning funds!

In an Edeka branch in Königslutter, an incident on the self-service cash registers caused massive excitement. A customer reported that on December 30, 2024 she had to experience humiliating scenes during her shopping. Together with her mother and little son, she tried to do her purchases at the so-called self-scanning cash registers.

The situation escalated when a market manager criticized the customer. She described the stowing of the goods in bags as "not practical" and "confusing". The customer felt attacked by the conductive remarks of the employee and pointed out that she felt humiliated. As a result of the dispute, a shop detective was consulted, whose first question was: "Do you understand me?" The customer suspects that this question is due to her foreign appearance. As a result, she broke out in tears in front of other customers after the situation continued to escalate.

reactions from Edeka and customer

The customer insisted that her purchase, which was scanned correctly, was checked. She expressed that this experience had significantly negatively influenced her annual financial statements. However, a spokeswoman for Edeka rejected the allegations of the customer and represented the situation differently. According to Edeka, the customer would have scanned more than 20 articles, which violated the regulations of the self-scanning health insurers. Therefore, the employees had passed to ask them to pay larger purchases at the normal health insurers.

Edeka also emphasized that the customer was never suspected of theft. However, there was no comment on the detective's statements that are perceived as racist. The customer herself is dissatisfied with the answer from Edeka and sees the facts described as twisted, such as news38.de reported.

Another trend shows that there are often problems with pawns in Edeka branches. Customers report difficulties in accepting deposit bottles if they are not stored correctly or the deposit symbols are illegible. According to the Hamburg Consumer Center, the shape, brand or the content of disposable bottles or cans play no role in return; Only the material is crucial. In addition to clashes between customers and employees, incidents are also known in which customers try to return bottles, which usually leads to misunderstandings, such as reported.

-transmitted by West-East media