Rewe employees despair: note causes confusion at coffers!

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Nuremberg-In a Rewe branch in Nuremberg, a piece of paper that was posted at self-service coffers recently caused a sensation. The employees tried to explain to the customers in a creative way how they can scan more efficiently at the cash registers. Self -service cash registers are becoming increasingly popular, but the different technical systems can be confusing for both customers and employees. According to the research institute EHI, around 5000 businesses used self -service cash register in 2023, which represents a sudden increase in 117 percent compared to 2021

The note written on the A4 sheet began with an urgent floating: "Please, please, please, please" and asked the customers to scan each article individually, even if they are identical on the outside. According to the branch employees, this request was necessary to avoid technical problems that can result from scanning similar products. A customer discovered the piece of paper and shared a photo of it in the subjeddit "Abrittelaminin", which immediately triggered discussions among the users. Many found the note rather confusing and pointed out the complicated sentence construction.

reactions to the note

In particular, the wording "er/es/divers" caused excitement in the Reddit community. Some users found the expression unnecessary and made sarcastic comments about the gender -neutral language. "I only understand the train station" is one of the reactions that reflect the confusion among users. Another user explained that the note of scanning items individually was necessary to correctly map the existing management. Otherwise, the system could incorrectly assume that two similar products from the same flavor were bought.

Although the concern of the employees is clear, without her message on a problem that is not related to the gender of food. It is not the first time that Rewe employees communicate with their customers on a piece of paper. In the past, they had already left other messages that often caused amused reactions.

The challenge of the self -service cash registers

Self -service cash registers have both advantages and disadvantages. For many customers, they offer the opportunity to pay faster while others need support. The increase in self -service cash registers shows that the market supports this trend. At the same time, the question remains how well customers find their way around with the different systems. The employees in the shops have the challenge of both explaining the technology and empathetically responding to the questions of customers.

In today's fast -moving time, it is not uncommon for customers to be frustrated with new technologies and their handling. The reactions to the note make it clear that there is a discrepancy between the expectations of business and the understanding of customers. Communication should be clear and understandable to avoid misunderstandings.

REWE did not respond to the content of the slip and the formulations perceived as anxious formulations. A deeper understanding of the necessary processes on the self -service cash registers could help to avoid such situations in the future and at the same time improve customer service. For more information and details about this incident, see the current reporting on www.tz.de .