Electricity prices in Sigmaringen: Customers in the dark about new tariffs!

Electricity prices in Sigmaringen: Customers in the dark about new tariffs!

The Sigmaringer Stadtwerke cause confusion among their customers! Despite a announced decline in the electricity price by a cent to 44.23 cents, it remains unclear what this means for most consumers. The municipal utilities have failed to provide clear information and many customers are alerted whether they actually have to pay so much.

A look at the documents could be a shock for some customers! But don't panic: Most municipal utility customers benefit from special tariffs that are often significantly cheaper. A year ago, the municipal utilities offered a price commitment that set the Kilowatt hour price at around 34 cents - around ten cents below the new price. However, this uncertainty about the actual costs could lead to a massive loss of trust.

Weak communication of Stadtwerke

The communication of the Stadtwerke leaves something to be desired! There is no detailed information in the city mirror, and customers are in the dark about pricing. Sales manager Manfred Henselmann confirmed that the prize specified only applies to new customers, which only increases the confusion. A preliminary discussion with the editorial team would have been helpful, he admits, but responsibility lies in corporate communication.

In addition, a new gas price of 15 cents per kilowatt hour is expected, which makes the situation even more complicated for customers. Stadtwerke are under pressure to improve communication and to eliminate the confusion before the trust of customers further eroded.

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OrtSigmaringen, Deutschland

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