Austrians are frustrated: parcel services are becoming more and more failed!
Austrians are frustrated: parcel services are becoming more and more failed!
The dissatisfaction of the Austrians about parcel services has increased significantly in recent years. As Oe24.at there was a significant increase in complaints via mobile phone and internet service as well as about parcel deliverers. A total of 544 mailing processes were submitted to the arbitration board, which means an increase of 42 percent compared to the previous year.
The most common providers confronted with complaints are the Austrian Post with 420 procedures, followed by DPD with 32 and Hermes with 31 procedures. The main reasons for the frustration of the customers are varied: non -ringing on the door, the direct filing of the shipment in the pick -up shop and lack of notifications about the delivery, consumers urge to complain.
legal situation and challenges
Klaus M. Steinmaurer, managing director of RTR, calls for an urgent update of the legal regulations to better protect users. A look at the area of mobile phone services also shows an increase in symptoms. 1,659 arbitration cases were recorded here, which corresponds to an increase of almost 11 percent. Telecommunications services with 1,583 cases are particularly affected.
The average amount in dispute in these procedures dropped by 17 percent and is now 356 euros. It is noteworthy that 94 percent of the cases could be completed within 90 days. Market leader A1 had 749 procedures, with this an increase of 20 percent compared to the previous year. Magenta also recorded an increase of 8 percent with 466 procedures, while the symptoms remained relatively constant.
merits and working conditions in the industry
The problems in the industry are not only reflected in the symptoms, but also in the working conditions of the employees. The postal, courier and express services belong to the areas with the lowest merits in the manufacturing trade and service sector, according to information from .
In 2019 full -time employees in this industry earned an average of EUR 2,924 gross per month, which is about 1,000 euros less than the average of all employees, which is EUR 3,994. Even if gross monthly earnings in the industry have increased by 15.6 percent since 2010, it cannot keep up with the general increase in 25.6 percent in the total manufacturing and service sector.
In addition, there is an unequal distribution of earning opportunities. For example, specialists earned 2,907 euros, while employees received an average of 6,319 euros in managerial positions. The industry also has a high proportion of atypical employees with 63 percent, which is above the average of all core workers.
The persistent complaints and the low earning opportunities could further burden the reputation of the parcel services. It remains to be seen whether measures to improve the situation are initiated for both customers and for employees. The voice of consumers and the working conditions of the employees should be crucial for a positive development in this sector.
| Details | |
|---|---|
| Ort | Österreich, Österreich |
| Quellen | |
Kommentare (0)