AI revolutionizes emergency call centers: speed in critical moments!

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Von WOM

worrying developments are emerging when it comes to the integration of artificial intelligence (AI) in German companies and their support from emergency calls. Bernd Noggler, managing director of a control center, emphasizes that AI systems could play a crucial role in order to provide effective help when emergency calls. In the case of complex calls, such as people in stressful situations or non-German-speaking calls, voice models could help translate critical information quickly. Noggler emphasizes that it may affect several hundred missions per year in which such systems could offer plug-in precision to guarantee life rescue, such as "https://tirol.orf/stories/3288674/" orf tirol reports.

Divergent expectations in the world of work

At the same time, a current study by Qualtrics shows significant discrepancies between the expectations of managers and their employees in relation to AI. While frequent and productive dialogues between superiors and employees are challenged, according to the study, only a minority of German employees trust their bosses to effectively integrate AI into the company processes. Only 45% of employees trust that their superiors can use the technology to increase productivity. At the same time, only 52% of the employees at Manager level believe that their managers make decisions about new technologies in the best interest of the employees, such as Entrepreneur Edition

The presentation of the results makes it clear: Employees worldwide do not have confidence in their managers that would be necessary to use the full advantages of AI. Employees in Europe attach more importance to improving the quality of work than increasing productivity, which further illustrates the differences in expectations. The need to strengthen trust between managers and employees is therefore becoming increasingly pressing in order to be able to fully exploit the possibilities of AI. This indicates that AI is not only a technical tool, but also brings cultural and interpersonal challenges that will influence the implementation in the future.

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