New communication system in Klinik Floridsdorf: Defeat language barriers!

New communication system in Klinik Floridsdorf: Defeat language barriers!

language problems in the hospital can have a significant impact on the medical treatment of patients. Communication difficulties often arise after strokes or artificial ventilation. These challenges are addressed in the Floridsdorf Clinic with a new system for supported communication. This system was developed in cooperation with the umbrella organization of Vienna Social Institutions and the University of Applied Sciences Technikum Vienna and enables patients with language barriers to be improved.

like wien.gv.at reports a variety of symbols that enable the patients, precise information about their needs, pain and their intensity to be transmitted. This includes basic symbols for the condition, pain scales and body parts. The application is platform -independent and can be used without an internet connection, which increases your accessibility.

implementation of the supported communication

The system is implemented in three phases. In the first phase, the staff is trained and the first elements of the system are introduced in neurology, followed by a digital expansion with tablets in phase two. The final phase includes testing the system in the central emergency room in order to offer support in acute situations. The pilot project will be completed at the end of 2024 with the aim of introducing the system across the board in the Floridsdorf Clinic and then extending to other clinics of the Vienna Health Association.

The Software is not only open source, but also available in 16 languages ​​and can be expanded at any time if necessary. A QR code enables patients to use the application even after their hospital stay and thus maintain their personal responsibility in communication.

meaning of supported communication

like aerzteblatt.de Urvent patients with restricted speaking ability urgently Alternative communication methods. These include non -verbal characters, technical aids and simple written means of communication such as notes and pen. The early implementation of supported communication is crucial to avoid social isolation and associated psychological problems.

Successful communication in such cases requires patience and empathy from the medical specialists. Strategies such as keeping eye contact, slow speaking and avoiding background noise is essential. Relatives should not be pushed into the role of the deputy during this time.

Additional resources for supported communication can be found at the ISO-Institut . The institute offers action aids and information on the selection and use of effective means of communication for people with special needs and their relatives.