Bahnhofsquake! ÖBB provides chaos for ski opening in Schladming

A nerve -wracking weekend for ÖBB passengers! A train journey from Vienna to Schladming for ski opening became a fiasco when the state railway sent a whopping five emails to travelers between Thursday and Sunday. These emails contained numerous problems that came to light during the simple trip to the Stings concert, as The crown reports .

The trip started with great difficulty: couples didn't just have to reserve seats next to each other-the ÖBB app failed and only allowed the booking of separate places. A few hours before the departure, the passengers received an email that informed about traffic restrictions on the basis of an accident. Surprisingly, these only concerned local transport, while the long -distance transport from Vienna to Schladming remained unaffected. In order to make the confusion perfect, exactly the same information was sent again on Saturday morning, although the circumstances had not changed. The chaos continued during the journey when an email arrived at the changeover to Leoben, which caused unrest-luckily the changeover was still smooth.

technical problems and uncomfortable comfort

The travelers were confronted with bad news again on Sunday: Due to limited vehicle availability, two wagons should be canceled, which could lead to a reduced range of seats. Here, too, the emails were not long in coming. Reported work was reported and that travelers should plan for at least ten minutes more travel time. During the trip there were also technical problems with the car equipment; A table on the train brought the entire drawer to the crash.

The multitude of problems and poor customer service ensure that many passengers feel reminded of low -cost airlines such as Ryanair, because here too, ÖBB urgently needs improvements in dealing with their passengers. Another sent e-mail revealed the fact that ÖBB not only stores logs on personal data according to the GDPR, but also uses the information to process passenger rights, such as The ÖBB itself reports . The situation is not only frustrating, but also brings new challenges for travelers.