Two years of enjoyment: Klagenfurt's success story in retail

Two years of enjoyment: Klagenfurt's success story in retail

Exactly two years ago, on December 2, 2022, Ingo Bender opened the gates of his remarkable two-brand shop called "All-round pleasure" in Klagenfurt. Since then, this shop has developed from an early start-up into an growing economic success story. Bender, a Carinthian lover from the Ruhr area, shows how much potential in personal sales, especially in combination with the strong brands Jura and Liebherr.

In conversations with Bender, it quickly becomes clear how passionate he burns for his work. He knows the preferences of his customers from Carinthia and offers them individual advice, which has become rare today. Such personal contacts create a connection that can take up to 90 minutes in some cases when it comes to selecting the ideal Jura fully automatic machines. This is a decisive advantage over online trading, since customers can have more personal and safer experience.

advice and customer loyalty

bender emphasizes that you set the devices together with the customers and also help with commissioning on site. "It is important for me that customers feel comfortable when setting up their new device," he explains. His approach seems to be well received by the lawsuits who appreciate the value of a personal service.

This positive response is also confirmed by established personalities. Andreas Hechenblaikner, Managing Director of Jura, emphasizes that the enjoyment of the coffee begins with the sales experience. Lukas Steiner, sales manager of Liebherr Austria, also speaks about the importance of the excellent customer service, which is realized in the "all-round pleasure shop". In his opinion, the success of the shop shows that diligence and commitment can bear fruit even in economically difficult times.

A look at the preferences of the Carinthian

An interesting observation by Bender is the preference of Carinthian for Italian coffee variations. "The Carinthians drink their coffee in an Italian way, especially cappuccino in the morning and espresso in the afternoon," he reports. The most popular model, the Jura E8, reflects these preferences and ensures that the coffee is available at the push of a button.

In addition, the Biofresh function at the Liebherr-Cool cabinets in Klagenfurt is particularly in demand. This technology ensures that foods remain fresh longer, which increases the overall treat and the concept of the shop perfectly complements.

The shop owner had a special surprise at the opening: the well-known actor and director Otto Retzer came by and spontaneously supported the shop. He even brought signed books for the first five customers. "This kind of unselfish friendliness is really something special for Carinthia," summarizes Bender.

The success story of "All -round pleasure" is an example of the power of personal sales and excellent customer services. It remains exciting to observe how this charming shop in Klagenfurt will develop in the coming years. Further details on this remarkable success story are in an article on www.meinbezirk.at to be found.