Legal stumbling blocks in online shopping: understand warranty!

Legal stumbling blocks in online shopping: understand warranty!

Steiermark, Österreich - online buyers! If you order on the Internet, you can look back relaxed, because according to Bettina Stepwieser, consumer protection expert at the Styria Chamber of Labor, everyone has the legal right to withdraw within 14 days. This applies without giving reasons from the time at which the package is delivered. The return in stationary trade is different, where there is no law. Here, returns are only possible if this is offered voluntarily by the business, but this is not the case everywhere. Before buying, buyers should find out whether an exchange is possible to avoid unpleasant surprises.

Important differences between the guarantee and warranty

The terms guarantee and warranty often lead to confusion. While the guarantee is a voluntary performance of the manufacturer that he can define himself, the guarantee is a legal claim. In the event of defects in one product, the manufacturer is obliged to either repair, exchange, replace or reimburse the purchase price. This warranty applies to movable goods and even three years for real estate. The buyer must report defects immediately for online purchases and send the product back in order to assert his rights, as well as

The European protection is particularly important for consumers within the framework of the warranty. In the event of a deficiency within the first two years, buyers are not obliged to prove that the error was already available when buying. Rather, it is assumed from an "reverse burden of proof" that works to its advantage in that the seller has to prove that the defect only arose after the purchase. This applies not only to new goods, but also to used goods that are purchased from commercial sellers. Buyers should be aware of their rights and demand them at any time to prevent financial losses.