Christmas: Telephone pastoral care expects to seek help!

Christmas: Telephone pastoral care expects to seek help!

Bautzen, Deutschland - Telephone pastoral care expects an increase in calls on the upcoming holidays. In this emotional time, especially at Christmas, many people feel lonely or burdened by the loss of relatives. Tilmann Beyer from Diakonie Sachsen emphasizes that in this festive atmosphere there is often the impression that "everyone else is doing well, only I feel bad". As a result, many those seeking help will try to find support, which can also lead to waiting times at peak times, since the lines are heavily frequented. Last year, the six Saxon telephone pastoral locations registered around 57,000 inquiries, from which around 45,000 pastoral discussions were created. The volunteers provided about 38,000 hours of support, such as Merkur reported.

Telephone counseling in Saxony, which is operated by around 400 volunteers, is open to everyone and offers anonymous support without conditions. Regardless of whether someone suffers from psychological problems, loneliness or other crises, telephone counseling is always available. The anonymity and low -threshold contact options are central features of the offer. In addition, targeted support in suicide prevention is offered. The goal of the helpers is to listen sensitively to the callers and encourage them to deal with themselves and their environment. These offers are not only important in the Christmas season; Throughout the year, telephone and online aid offers are provided around the clock, as well as Honorary Saxony emphasized.