Sparkasse Peine: Counties disappear - levy is chargeable!

Sparkasse Peine: Counties disappear - levy is chargeable!

In the Sparkasse in Peine, a serious change is imminent, which will significantly influence the handling of cash for customers. From January 2, 2024, the bank will abolish its self-service coin devices, which is an annoying loss of loss for many.

This step follows a general trend that many banks are currently pursuing. With the closed loss of coin money from the branches, Sparkasse Hildesheim Goslar Peine sets a clear sign: the times of cashless community are in transition, the importance of cash is increasingly disappearing. This decision was announced by the CEO Jürgen Twardzik, which clarifies that many SB-Münzgeräte have achieved the end of their operating time.

New procedure for coin delivery

Instead of continuing to offer the popular machines, the Sparkasse plans that customers are now handing over their coins in special safety bags. These special bags must be filled with the coin money and then handed in in occupied branches. The changeover affects all customers, both private and business customers. After the delivery, the money is sent to a central service provider, where it is counted and credited to the account within a few days. However, this measure not only ensures a new procedure, but also leads to additional costs for customers.

The bank is forced to make the coin delivery for a fee. In the future, customers will have to pay 9.90 euros for the use of a safe bag. According to Twardzik, cash processing and in particular the handling of coin money require considerable costs, which are to be covered by this fee. "The processing of cash was and is fundamentally expensive," he explains and adds that you did not just want to do without hard money like many other banks.

displeasure among customers

The customers are anything but enthusiastic about the announced changes. In social media, especially in Facebook groups, many of them express their displeasure with the upcoming fees and the imposed change. "Why should I pay for something that was free before?" Is the most common feedback. The Sparkasse tries to explain the situation: "With our price, we do not earn anything about the new service, we only pass on the costs incurred to us." Nevertheless, it remains to be seen how customers react to these new measures.

In addition, the Sparkasse plans to continue to offer free coin counts for small amounts from, for example, savings boxes. However, this small relief seems to alleviate public outrage over the new fees and the changed procedure. In times when the banks are increasingly switching to digital payment methods, the question remains how the future relationship of customers can be designed with the Sparkasse without it turning away from the bank.